The Rafael | Lois Jeans - Official Store

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Easy 14-Day Returns

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Fast & Free Shipping | Easy 14-Day Returns

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Easy returns

To return your purchase, please follow the steps below.

Place the item or items with all original tags attached back in the reusable packaging if possible and make sure to close it securely.

Request your return via the "Request Return" button below.

Request Return

You will be transferred to our return portal.

Follow the instructions in the return portal to complete the final steps. Items may be returned in their original state within 14 days after receiving your order.

Please note that the costs of returns and exchanges are at your own expense.

Return costs per country:
NL €5
BE € 5,50
IT € 6,50
DE € 5
FR € 7
Other countries € 20

Option 1: Return online

To return your purchase, please follow the steps below.

Place the item or items with all original tags attached back in the reusable packaging if possible and make sure to close it securely.
Request your return via the “Request Return” button below. You will be transferred to our return portal.
Follow the instructions in the return portal to complete the final steps.

Items may be returned in their original state within 14 days after receiving your order. Please note that the costs of returns and exchanges are at your own expense.

Return costs per country:

NL € 4,50
BE € 5,50
IT € 6,50
DE € 5
FR € 7
Other countries € 20,-

REQUEST RETURN

Option 2: Physical return form

Keep the delivery note attached to your original package.
Place the item(s) with all original tags attached back in the reusable packaging if possible and make sure to close securely.
Send the parcel to:
Lois Webstore Triple A Logistics
Industrieweg 1,
1775 PV Middenmeer, Netherlands
Save your tracking information until we confirm your return.

Items may be returned in its original state within 14 days after receiving your order. Please note that the costs of returns and exchanges will be at your own expense.